Residential Covid-19 Details

Dear Customer,

As a Lifeline Utility we will continue to operate during Alert Level 4.We are continually looking at our plans and protocols that relate to the Covid -19 outbreak. Our priority is to ensure that safety of our staff and customers by minimising the chance to transmit the virus. As a result, we ask that you adopt the following practices to assist us in this process.

Where possible refrain from touching the regulators or LPG bottles. If you leave a bottle off, then by all means turn the full bottle on but please don’t switch across the regulator indicator or turn the tap off on the empty bottle.

If you have completely run out of gas and have attached a 9kg bottle, then please advise our office when you reorder as there will be a compulsory 3 day stand down period before we are able to deliver. Again, we encourage you to refrain from touching your installation again after you have installed the 9kg cylinder.

For those customers with electronic or manual gates we will require you to leave these open for us on the day you are expecting a delivery. We realise this may cause some inconvenience however we are endeavouring to limit the surfaces our drivers need to touch when completing their deliveries.

Access to the LPG bottles needs to be clear and unobstructed. If we cannot access the bottles because things are in the way, then we will not deliver your gas. You will need to ensure that all of your pets are confined on your delivery day, especially friendly dogs who are inclined to approach our drivers for a pat.

We respectively request that you do not engage in close contact with our drivers, trucks or staff and keep clear the recommended distances that are issued by the Health Ministry. At this stage it is 2 meters however the greater the distance the better.

In the months ahead we will try to maintain the level of service for both deliveries and office queries that you are accustomed to however we cannot guarantee this. Please remember to read your regulators periodically, more often than normal if possible, and let us know as soon as they turn red. The more time we are given to make the delivery the less likelihood that you will run out of gas.

We are endeavouring to keep our customers and drivers safe by adopting these measures. Please make sure that prior to placing an order that you do in fact need a replacement cylinder so we can continue to meet our normal delivery schedules.

We appreciate your cooperation and hope you all stay safe and well in the months ahead.

Yours faithfully,

Rockgas North

Tel: 09 430 0879 / 0800 23 23 22

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