Tag Archive for: Rockgas North

How do I manage my LPG gas supply?

Is it OK to leave my reserve LPG cylinder turned off?

The auto-changeover is a specially designed regulator that spontaneously closes the supply from one cylinder and opens another.

This ensures you don’t get an interruption to your LPG gas supply.   Your system uses two gas cylinders and it is important that both are left turned on.  The demands of appliances differ in your home. One of these cylinders provides the main while the other is a backup that provides extra LPG for these appliances when needed. This extra gas could be due to increased demand from your appliances.  Cold weather can effect appliances LPG demands.

Even though both cylinders are turned on, you will not run out of gas any quicker, as your appliance will not continuously draw gas from both cylinders.

To avoid any interruption in gas flow, all cylinders should be left in the open position.

If you choose to turn your full bottle off at the valve, you will need to know how to turn it back on to get your gas working again. This can sometimes catch people out & then they think they’re completely out of gas!

Do I need to reset my indicator?

There are several types of automatic changeover regulators available in New Zealand – what type do you have? They all use a visual indicator which will turn red/orange when it’s switched over to the other bottle.  You don’t need to touch or turn the indicator.   The driver will reset this when he/she delivers your bottle.

LPG indicators New Zealand

When you see your indicator has turned red, simply call Rockgas North and place an order for a replacement cylinder.

TIP –  Try to get in the habit of checking your indicator regularly so you always have one full cylinder.  You don’t have to wait until both cylinders are empty before ordering a refill bottle.  For more helpful information on managing your gas supply read this blog post 


Where to Install A New LPG Gas Bottle

Planning a perfect NEW installation – Where to Install A New LPG Gas Bottle

So you want to switch to LPG for your hot water & stove top?  That’s a great choice.  There are several aspects for where to install a new LPG gas bottle to ensure quick & easy delivery.

Cylinder exchange is a single person operation.  Our drivers are very skilled – we like to think of them as our deliver superheroes – Rockgas to the Rescue! But you can do your part too.  We always appreciate home owners who think practically when setting up the location of their installation.

Here’s some extra considerations for your new installation…

Great directions to find you…

When you set up your account with our friendly customer service staff you will be asked for simple directions to find your home & installation.  The more information you can provide the better.  Even simple things like the colour of your house or special letterbox can help our drivers differentiate your home from your neighbour’s house.  It’s great to have this information BEFORE we deliver.  We can avoid having to track you down when the driver is doing laps down your street!

Is your driveway easy to access for our drivers?

Our trucks love a great driveway – especially a smooth even surface.  Our trucks aren’t huge – but they are larger than a ute.  Love a great view? If your house is situated on a steep hill, you can always pipe your gas from cylinders at a lower level.  That way our trucks can access your bottles easy-peasy!

Our trucks love a lot of turning space…

If you live down a right of way – be sure to advise our customer service staff.  It’s great if our drivers can plan ahead.  If the truck can’t turn in front of your house – the driver can always trolley your cylinder from the street – if your driveway isn’t too steep or long.

Gardens or landscaping

Many Rockgas customers create pretty garden settings around their cylinders.  You can easily make a pathway to your bottles with nice flat pavers (available from Bunnings warehouse or Mitre 10).  Just like our trucks – cylinders are happiest when they are placed on nice even surfaces & hugged snuggly by a chain fixed to the wall.     Our drivers are pretty handy with a heavy cylinder & a trolley – but it makes their job that much easier if the access way to your cylinders is clear of bushes & plants.

Different Levels

When considering where to install a new LPG gas bottle – this is an important.   We can negotiate stairs as long as they met our guidelines! Risers need to be less than 200mm high, treads to be more than 200mm wide & total rise to be no more than 1.5m.  These measurements are perfect for our trolleys.

Pooches or pets

Your pets love you & your home.  Your little ones might be most loving to you – but also have the ability to scare off strangers.  It’s best to keep your dog/s inside when we deliver or create a secure area.  Cylinders are solitary creatures.  They don’t mind being kept away from your fury friends!


Once you have decided where to install your new LPG bottle, you are now ready to set up your account.  Call 0800 23 23 22 to speak with our customer service team or apply online today.